Knowledge Base

File Setup


Turn Around Times

How-To Order


My Account


Paper Printing

Paper Stocks


Sticker Printing



File Setups, Online Designer & Templates



Most product pages allow for online designing and/or templating in the product builder. 

Have Print Artwork Ready To Go? Use the “Upload Now” button on each product page to upload your print-ready artwork and bypass the online designer. 

Print Ready File Setup: Files Accepted: PDF, PSD, AI, TIFF, EPS, PNG, JPEG



  •  300 DPI Resolution 
  • CMYK or Grayscale Color Mode 
  • Fonts: Outlined or Postscript Type 1 
  • 1/8" Bleed * 1/8" Safety from Trim


  • 300 DPI Resolution 
  • RGB or Grayscale Color Mode 
  • Set File Size to Actual Print Size 
  • Fonts: Outlined or Rasterized


Using the Online Designer 

Our brand new online designer allows you to layout and design your project online. Upload your own art and logo, or, create your own from over 8,000 editable templates and clip art. You can use artwork you have previously created or upload by clicking on “MY SAVED ART” at the bottom right of the page.  


Upload Image: 

  • Select Artwork From Your Computer. 
  • Recommended File Formats SVG, PNG, JPG, TIFF, GIF, PDF, EPS
  • Maximum File Size: 25MB

Once uploaded you’ll be asked if you would like to remove the background or keep the file exactly as how you uploaded it.

You’ll also have the option to select the color profile or have the option for us to match your files. If you’re not sure on your color count just select “Match my file colors”

Add Text: Edit & Add Text To Your Project
Choose from 100+ different fonts, with color, shape, spacing and transform controls.

Add Art: Pre-Made Templates, Design Ideas, Clip Art & Previously Uploaded Artwork

Browse Design Ideas
Choose from multi-layered design templates that can be fully customized to match your style.
Browse Clip Art
Individual art layers that can be added to design ideas, uploaded images, and/or text layer.
My Saved Art
Access your saved designs and previous uploaded images by signing into your account.



Reorders & Reprints



For direct reorders of recent projects you can place a reorder directly from your account dashboard using the "Reorder" button on your order details.

For older orders, please email or call your account representatives. We know, it sucks.
Call 602.384.7529 or Email 


Unhappy with your recent order or something looks off? Give us a call or email your representative, we'll make it right! 



Turnaround Times


Rush Orders Quickest Prints in the East 

Rush orders are available on a first-come, first served basis. However, every product has different rush guidelines. Extra fees are avoided whenever possible; but, some charges from our suppliers are unavoidable. We'll always approve any rush fees with you before proceeding. Please reach out if you need expedited printing.

Call 602.384.7529 or Email 


Standard Turn Times Listed On Product Details 

All turnaround times are measured in business days, starting with the day of your order as day zero. Sometimes, delays are inevitable, if you absolutely need your prints by a specific day, even if it's within our standard window, you should request a rush. We'd hate to miss your deadline!?? 

It always helps to lets us know when you need your project by.  




General Help


How To Order
Easily place your order through the prompts on the product page. Some products require you to choose a size or color to continue to the next step of placing artwork and adjusting quantities. If “Design Online” and “Upload Now” appear grey, check to be sure you have options selected. You will select quantities and add the project to your cart after configuring your artwork.
You can view ballpark pricing comparisons on the bottom of each product page. If you configure your project through “DESIGN ONLINE” or “UPLOAD NOW” buttons, you can configure your art and then select quantities to see the total price and add the project to your cart. 

Since exact pricing varies on configurations, all prices are listed as general, blank sample pricing until you configure your artwork and select quantities.

Have a question about a product or pricing comparison? Feel free to ask us anything. Call 602.384.7529 or Email 

Payments All Major Credit and Debit Cards Are Accepted

All transactions are secure and encrypted. Our checkout allows you to add a coupon / gift certificate number to apply discounts. You’re also able to select standard or expedited shipping methods and update your address.


My Account

Order History
 Browse recent orders, view order details, print invoices and reorder your project.

My Designs & Uploads

My Designs
Easily manage and edit your artwork created with the online designer

My Uploads
All uploaded artwork is sorted by date uploaded.

Update your contact details.

Address Book
Manage and add physical addresses for quick and easy shipping at checkout.



Custom Apparel


Screen Printing
With more than 20 years printing t-shirts, we’ve seen it all. Need custom placement, exact anchor points or styles not listed on our website? Just contact us for a free and quick custom quote.

Print Locations
Standard print locations for Full Front, Center, Left Chest and Back can easily be configured and ordered through the online builder. For print locations and pricing on the sleeves, sides, hood, or other run-off prints, contact us for a custom quote.

High quality embroidery comes from files designed for thread. Here’s what to avoid and keep in mind when creating a design to be embroidered.

Small Details
Embroidery can’t quite produce the fine details that screen printing or DTG can due to the decorative thread being a less versatile, less precise medium. Keep this in mind when designing and avoid aspects like thin lines, narrow spacing and small text. Keep text at the minimum 0.2” or larger.

The apparel you choose can affect embroidery in a few different ways. Hats have limited space to embroider, so it’s important to check the specs of the front of the hat so your design is the appropriate size. Material is also important to keep in mind. For example, embroidery will look a lot different on a beanie than it will a work shirt. The material of a beanie is fluffier, so finer details will be lost easier than they would be on the more rigid material of something like a work shirt.

Color Matching
We offer around a 100 different color threads and can order additional colors if your project calls for it. We also offer Pantone matching, but bouncing light can cause the thread to look lighter or darker in certain areas and at certain angles.





Paper & Sticker Printing


File Setup
Most files will print perfectly with the following criteria, however, you can check specific file requirements for each product in the templates section at the bottom of every product's page.

  • 300 DPI Resolution in CMYK or Grayscale Color Mode
  • File Formats: PDF / TIFF / EPS / PSD / AI / PNG
  • Fonts: Outlined or Postscript Type 1

1/8" Bleed & 1/8" Safety

Paper Stocks
60# Uncoated
100# Uncoated
100# Gloss
100# Matte
12 pt. Uncoated
14 pt. Gloss
14 pt. Matte
16 pt. Soft Touch
32 pt. Uncoated (Ultra-Thick)
32 pt. Gloss (Ultra-Thick)

Sticker Stocks

Full Color Stickers
 • White Vinyl
 • Clear Polypropylene
 • Both available with ultra-durable matte or gloss

Roll Stickers
 • Paper (Gloss / Matte)
 • Foil Paper (Silver / Gold)
 • Vinyl (White / Yellow)
 • Clear Poly

Full Color Paper Finishing Options 

Flush Cut or Edge Sealed Lamination. Protect your project with plastic, heat-sealed lamination. Lamination adds a professional aesthetic and keeps paper protected from various elements or extensive wear.

Saddle Stitching The fastest, most economical binding option available for a high-volume order. Saddle stitching is a lot like stapling your pages into booklet form. 

Ticket Numbering
Add unique IDs to your tickets. Ticket numbering adds a variable number sequence.

Variable Data Printing
Fully customize each individual print in your order. Variable Data allows you to customize each print in your order -- swap out text, promo codes and even replace images.

Perforations are small, separated cuts in the paper that allows pieces of paper to remain attached, but also to be torn when necessary.

Custom Spot Coatings
Strike-Thru Matte Varnish Apply a matte coating to our standard gloss stocks just like any spot color. That means you can customize your matte design by applying it to only certain areas, creating a matte pattern on top of your design.

Retail Ready Shrink Wrapping
Protects retail products against damage and gives customers the experience of opening a package.

Scoring is excellent for that crisp fold. Scoring creates a perfect, clean crease for easy paper folding. 

Foil Stamping
Provide extra security or flash to your cards. Verify authenticity, prevent counterfeiting or simply turn heads with our foil stamping capability.

Embossing & Debossing
Embossing stamps an image, text or logo of your choice in relief, making it raised above the paper surface.