File Specification

Difference between Raster and Vector Art Files
The two types of digital artwork we work with are raster art and vector art. Raster art includes digital photos as well as designs made in Photoshop®, and it's made up of defined pixels
(tiny dots of color). Because there's a fixed number of pixels in the artwork, it cannot be enlarged without becoming pixelated or blurry. Vector art includes designs made in Illustrator® as well as some PDF documents, and it's made up of lines and shapes defined by equations. It's created mathematically, so it can be enlarged endlessly without any degradation.

Submitting art files

We recommend all raster files to be 300 dpi (Dots Per Inch) designed in the size that is being ordered. Always convert fonts to outlines/paths when
possible. By converting fonts to outlines you will 1 Color up to 3 Colors avoid having to send the fonts with your file. In Photoshop, text can be rasterized and therefore
does not need the fonts. Keep in mind that after rasterizing or outlining text, no changes can be made to the text if your fonts are not converted to outlines or rasterized, your design may not be printed / viewed the way it was meant to be.

File formats
The preferred file format for printing is AI and PDF. We also accept JPG, JPEG, PSD, PNG, TIF, TIFF, EPS, AI, Publisher, DOCX, DOC, XLS, XLSX, PPT, PPTX, TXT and CSV files


Artwork requirements
We require artworks to be in CMYK color space and have a minimum resolution of 300dpi. A 0.125" bleed from each side of artwork is required for most products.

Color Matching
Art files should be saved in CMYK color mode. Colors may differ in RGB mode.
Provide PMS color matching information if applicable. The Digital Print Process simulates PMS colors and are not guaranteed to match the Pantone color book precisely.

Maximum file size
Maximum allowed 100 MB. If your file is larger than 100 MB. Please contact Customer Service for assistance.
Element sizes
We recommend to keep small texts at 8pt and thin lines at 0.5pt to avoid problems during printing.

Template Guidelines

Bleed is the area that is cut off after printing process has been completed
Bleed area 
A bleed area is when an image extends beyond the cut line of the printed product. If your image is not white on all four sides, you MUST include an extra 1/8" (0.125") on each side of the card to be trimmed after the printing is complete. For example, if you are ordering a 3.5" x 2" business cards, you would set your artwork size to 3.75" x 2.25".
Cut line
The cut line is where your product will be trimmed to, once the bleed area is removed. But please remember, due to cutting tolerances of printing, the cut may shift up to 1/16 of an inch in any direction.
Safe area
A safe area is a margin within the cut line which will prevent text or type from being cut off. It is imperative that no text or essential parts of your artwork come within 1/8" of the trim line. Due to mechanical tolerance during the cutting process, any content within 1/8" of the trim line may be cut off.


What is a PDF proof?
It is a PDF document we prepare upon your request, so you can review your design for details like trim lines, folding lines and colors before we print your order.
Will requesting a PDF proof delay my order
Possibly. Proofs approved before 5PM PST will go into the printing queue that day. Proofs approved after 5PM PST will go into the printing queue the following day. 
How long does it take for PDF proofs to get ready
If you request for a PDF proof, it will be ready within 12 - 24 hours after you place your order. You will receive an email notification once your proof is ready. 

Note: On rare occasions, we find issues in your files that require further input from you. In such cases, our experts will contact you within 24 business hours to work with you on a resolution.
What if I find a problem in my PDF proof?
If you notice any issues in your PDF proof, you can reject it and request a new one with additional comments or instructions, or you can submit a new file. You can always contact one of our friendly Customer Service representatives if you need further assistance with your files.
Do you correct possible spelling errors in my artwork?
No. We do not change text or art. We only fix print-related technical issues found in your file.  Artwork that needs extensive reworking will be charged at a rate of $50.00 per hour. We will contact you prior to adding any artwork charges to your order.